Solving playback issues

[Lubana]

Everything played fine all day but now am getting "HDCP Error Detected" Error Code 020.  None of the streaming channels work.  Second problem in a month.  I am beginning to think Roku is just unpredictable 

[makaiguy]

Could be a defective Roku, but could also be:

• a defective HDMI cable or cable that is not seated well at one or both ends
• defective HDMI port on the tv (if you have more than one port try a different one)
• or maybe even just dirt in the connections (try blowing them out with compressed air on both HDMI ports and cable ends).

[RokuDanny-R · Accepted solution]

@Lubana 

Thanks for the note.

If you are experiencing a HDCP error, we recommend taking a look at the troubleshooting steps provided by our Support page here: What should I do if I see a “HDCP Error Detected” message or a purple screen?

Thanks,
Danny

[Lubana]

There was no problem with a connection.  All I had to do to get rid of the error message was to unplug my TV from the power source and then plug it back in.  If that's all it took, I wonder why the interruption of service.  

[makaiguy]

Your TV was failing the HDCP protocol test. Resetting the tv fixed it. I guess it's your TV that is just unpredictable **bleep**.

These things are ALL computers of one type or another these days. They all have to be reset occasionally.

[Rufio209]

Hello I purchased 2 of the roku premiere devices. Set both up and they play fine and randomly I will get hdcp error and it wont let me view any content. Have tried everything like un plugging devices and restarting the system. I have tried changing the picture quality, using different hdmi cables and nothing works. What is the deal? Do these devices just not work?

[RokuDanny-R]

@Rufio209 

Thanks for the note.

If you are seeing a HDCP error, we would recommend checking out the troubleshooting steps on our Support page here: What should I do if I see a “HDCP Error Detected” message or a purple screen?

Thanks,
Danny

[RRLA]

Thank you! Totally fixed the issue. I thought I needed to buy a new ROKU device!

[colatech]

Recently moved and had this error come up when I set my system back up. Never had issues before, have tried different HDMI ports, and several cables. Any ideas?

[RokuDanny-R]

@colatech 

Thanks for the inquiry.

we would recommend taking a look at the troubleshooting steps provided by our Support page here: What should I do if I see a “HDCP Error Detected” message or a purple screen?

Thanks,
Danny