Solving playback issues

[Dan732]

My TV is to cheap to properly support HDR. Ever since I purchased it, movies on Amazon Prime, Netflix, etc that use HDR are to Dim to see the darker scenes.

I just want to turn HDR off. Hisense said it can't be done and I should contact Roku for turning it off for the individual channels.

I have researched extensively and tried multiple options. When I hit Home 5 times, rewind, down arrow, fast forward, down arrow, rewind, I can get to the TV Secret Screen menu but there isn't a menu item to turn off HDR. It goes from Tuner Screen directly to MEMC Menu.

I have also tried to find a Settings > Display Type, but I don't have one.

When I am watching an HDR movie, I can hit the * button and I have a menu item for Picture mode but the only options are Normal HDR, Bright HDR, Dark HDR. None of these make any difference.

I already have the Backlight turned up to 100%.

The Local Dimming, Micro Contrast, and Brightness controls don't help either.

I am a new member to this forum. Let me know if I am doing anything wrong.

Any suggestions would be greatly appreciated.

Thanks

Dan

[RokuDanny-R]

@Dan732

Thanks for the post.

We would recommend taking a look at the information and troubleshooting steps provided by our Support page here: Set up your player for HDR

Please keep us posted what you find out.

Thanks,
Danny

[atc98092]

If you turn off HDR (not certain it's possible), chances are it will become even dimmer. Proper HDR will generally brighten the image, and absolutely increases the color range. If I watch HDR content on a non-HDR display, it's noticeably dimmer and duller. You likely wouldn't be happy with it. 

[Dan732]

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@RokuDanny-R wrote:

@Dan732

Thanks for the post.

We would recommend taking a look at the information and troubleshooting steps provided by our Support page here: Set up your player for HDR

Please keep us posted what you find out.

Thanks,
Danny

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Thanks for answering Danny.

Unfortunately I had read that article before and it didn't help.

I have researched this on both your website and others and haven't found anything to help.

I have already checked and all the software and firmware on my Roku TV is updated.

I am a retired software engineer and I help other retired people with their Android devices and computers but this problem I can't seem to lick.

Thanks

Dan

[Riley252]

I have this same problem too. Hope it gets resolved