Solving playback issues

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How do you revert back to a working OS version?

How do I revert back to a version that doesn't keep giving me Hdcp error 20? My serial is X0100008E4PJ and I would much appreciate a downgrade back to a working Roku. 

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Re: How do you revert back to a working OS version?

I just received this reply after sending my device info the the name in the email 


 Roku Employee RokuDanny-R 
2 hours ago
Hi, Thanks for your patience while we investigate the issue you are experiencing. In the meantime, we have downgraded your device to the previous OS build. At this time, we would recommend that you check for a system update through Settings  >  System  >  System update  >  Check now After your device updates, please restart and let us know if you are still experiencing the