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Brenda1517
Newbie
‎08-17-2021 01:03 PM

How do you get the captions to come on for free streaming channel?

I have it set up so that captions are always on but they won't turn on for the free streaming channels.

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AvsGunnar
Community Streaming Expert
‎08-17-2021 01:36 PM

Re: How do you get the captions to come on for free streaming channel?

@Brenda1517 

Even though you may have set to "Always On", you may have to navigate within the channel (namely, select an episode or show to play) and then look for an additional setting related to closed captioning (CC) or Subtitles to turn on.  Additionally, there are some channels/apps that do not have closed-captioning included in their programming.  In this case, you won't receive closed captioning.

Do you have some examples of specific channels you are having the issue with? Can then help verify if problem is actual channel related or can offer another suggestion.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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