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WP3
Newbie
‎02-09-2023 11:56 AM

How do I get rid of Software Update notice

A notice re a software update appears on my screen asking me to select “Show Details” . My remote will not connect me to this button. How do I get rid of this notice?

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5 REPLIES 5
RokuKarla
Retired Moderator
‎02-09-2023 12:21 PM

Re: How do I get rid of Software Update notice

Hello @WP3

Thanks for posting in the Roku Community!

We'd like to gather more information about the issue you're running into. A few questions here to better understand what you're experiencing:

1. Does the issue only occur on a specific channel or all channels on your Roku device?
2. What troubleshooting steps have you taken so far to try to resolve the issue? 
3. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

Please keep us posted with the details.

 

Regards,
Karla

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makaiguy
Community Streaming Expert
‎02-10-2023 05:13 AM

Re: How do I get rid of Software Update notice

@WP3-

Assuming this is not a Roku TV (i.e. one with Roku functionality built in):

This notice may be coming from the TV, not an attached Roku device.  If so you'll need to use your TV's remote to respond to it.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Williamt100
Roku Guru
‎02-10-2023 08:00 AM

Re: How do I get rid of Software Update notice

As makaiguy mentioned, the banner you describe is the same one that I see when my smart TV updates its apps/OS.

I must use the TV remote to navigate to the banner and respond to the notice.

Roku 3500X
Roku 4400X
Roku 4661X
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Jelange72
Newbie
‎05-17-2023 04:43 PM

Re: How do I get rid of Software Update notice

I cant get the software notice off my Roku tv screen

 

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RokuKarla
Retired Moderator
‎05-17-2023 05:27 PM

Re: How do I get rid of Software Update notice

Hello @Jelange72

Thanks for reaching out here in the Community!

I'd be happy to take a closer look to see how we can help get you up and running. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing? In addition, can you please specify the exact steps you are taking to reproduce this issue? Once we have this information, we will be able to assist you further.

Regards,
Karla

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