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Ab78
Level 7
‎03-22-2021 12:32 AM

Help! Stream stick + won't load past bouncing roku, goes static or green screen

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I've had the Roku Streaming Stick + (3810, 3811 series)  for 3 months, only occasional hdcp error. Fixed them easily as directed. Got one tonight used the tried and true remedies. Now I can't get past the bouncing roku screen. My screen goes static, or green. Cannot get any response from the roku remote. I've unplugged cords, turned of turned back on. I made sure there weren't any loose cables. I'm completely at a loss. I'm not sure if its an issue with my TV, my stick, or a cable is bad. Please help?

Roku Streaming Stick + (3810, 3811 series)
Thumbnail of Roku Streaming Stick + (3810, 3811 series)
3810X, 3810RW, 3810EU, 3810MX, 3810CA, 3810R, 3811R, 3810EU2, 3810MX2, 3810RW2, 3811X, 3811RW
Roku Streaming Stick + (3810, 3811 series)
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DBDukes
Community Streaming Expert
‎03-22-2021 08:03 AM

Re: Help! Stream stick + won't load past bouncing roku, goes static or green screen

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Have you tried a different HDMI port? If not, power the TV and Roku down (unplug them) and connect the Stick+ to a different HDMI port. Power up, remembering to switch TV inputs.

If you get the same results with a different HDMI port, it's likely the Roku. If it works, you likely have a bad HDMI port on the TV.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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DBDukes
Community Streaming Expert
‎03-22-2021 08:03 AM

Re: Help! Stream stick + won't load past bouncing roku, goes static or green screen

Jump to solution

Have you tried a different HDMI port? If not, power the TV and Roku down (unplug them) and connect the Stick+ to a different HDMI port. Power up, remembering to switch TV inputs.

If you get the same results with a different HDMI port, it's likely the Roku. If it works, you likely have a bad HDMI port on the TV.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

Reply
Ab78
Level 7
‎03-22-2021 12:52 PM

Re: Help! Stream stick + won't load past bouncing roku, goes static or green screen

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Thanks! Definitely the Roku stick. Maybe 1 port. Old TV and almost constantly streaming on roku what do I expect. Going to reorder.

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