HDMI and HDCP issue, error 020 and no signal detected from HDMI
First screen on power on is usually no signal from HDMI 1. pressing the ok button takes you to home screen. have followed all self-help steps to set tv source to HDMI 1. Second problem relates to HDCP. only when I go to the Spectrum icon, the HDCP error 020 screen pops up. You can still hear the audio but the only way to correct is to unplug the HDMI cable and plug it back in. This is very annoying.
Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.
Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.
If you are still experiencing an issue with your Roku device receiving an error message of "HDCP", kindly provide us with the following information: -Roku device model -serial number -device ID -software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button) -what are you seeing on screen? Can you provide a screenshot of the issue or error message -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) -steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.