Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.
Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall.
Re: Freezing & internet issues after most recent update
My Roku just updated this evening and is having the same issue. I am sure as more people reach out they will realize they have a glitch in their update. Mine is power through a wall outlet as well and all resets do not resolve the issue. Very disappointing. UPDATE: I did multiple reset options this morning ending with having to to a factory reset; that seems to have resolved the issue.
Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue? With more detailed information, we will be able to assist you further.