Solving playback issues

[Jared_-]

Whenever I play a movie on those aforementioned maps there’s no audio. My sound system seems fine since I can hear channels like YouTube and Crunchyroll without error, it’s specially those ones. What’s even stranger is that I can still hear scrolling sound effects and even audio from Netflix previews, I just don’t hear anything when I play a movie. 

[RokuKariza-D]

Hey @Jared_-

Thanks for reaching out here in the Community!

For us to isolate your audio issue, it would be very helpful if you could answer the following questions:

1. Are you using an A/V receiver or soundbar with your TV/Roku player setup? If so, what is the make/model of that unit?
2. In Settings > Audio > Audio mode, what setting do you have selected? Does the same issue occur if you change the setting to Stereo, etc.?

Please let us know. We'd like to know more about how we can help.

All the best,
Kariza