Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
fworden
Newbie

Fast forwarding the video freezes on Spectrum cloud DVR using Express 4k+

Fast forward the video freezes using Rocu. Cable box DVR recordings the video displays during fast forward.

0 Kudos
1 REPLY 1
RokuKariza-D
Roku Guru

Re: Fast forwarding the video freezes on Spectrum cloud DVR using Express 4k+

Hello @fworden

Thanks for the post.

Does the issue only occur on Spectrum or across other channels installed on your Roku device? 

If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Keep us updated!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos