Solving playback issues

[BINDY]

One of the solutions from #FUBO support is to uninstall then reinstall app. But this option is not available if subscription is billed through ROKU, so now what? Have tried all of FUBO's other troubleshooting options.

[RokuKariza-D]

Hey @BINDY

Thanks for reaching out here in the Community.

If you are removing a subscription channel billed to your Roku account, you must cancel the subscription first before you see the Remove channel option. If a subscription is canceled before the end of the billing cycle, you can continue to access the channel until the current billing cycle ends.

Let us know how it goes!

All the best,
Kariza