Solving playback issues

[ExpressUserinCA]

For an unknown reason, the Roku express started broadcasting extreme static that drowns out both commercials and any program played on any channel.

Thanks to a contributor here, I found the tips to reach the “wireless secret screen”, but don’t know what to do next.

The first two measurements were green, but Glitch rate was measured by a red bar and no matter how I moved around Roku express, disconnected/reconnected hdmi cord, glitch rate never changed to green. 

Would appreciate more guidance.

[RokuNimfa-C]

Hi @ExpressUserinCA, 

Thanks for reaching out to the Roku Community. 

We're more than happy to help you get back streaming. May we ask when the issue started? Have there any been recent changes on your Roku device? Could you provide more detailed information on the issue you are seeing, step-by-step for us to reproduce it? If possible, send us a screenshot of the issue occurring on the device. 

We look forward to hearing back from you soon.


Regards, 
Nimf