Solving playback issues

[Katielynn0703]

My Roku express 4K+ will not start up without unplugging it and plugging it back in. I have it on the stock usb cord and power brick. I have tried three other ones and mixed and matched with no luck. The tv that I have it on does not have a USB port to try that. It’s been since installing it a week ago and too late to return it since I bought it in November. Any suggestions?

[RokuKariza-D]

Hey @Katielynn0703

Thanks for letting us know about the issue you're experiencing.

Please reply here with the serial number of the affected Roku device. It can be found in Settings > System > About. Once we have the information needed, we'll be able to forward it to our support team for further assistance.

We look forward to your response.

All the best,
Kariza

[Katielynn0703]

X01600395TU8

thank you!

[RokuKariza-D]

@Katielynn0703

Appreciate the reply.

I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

Thank you for your patience and understanding.

All the best,
Kariza

[makaiguy]

@Katielynn0703-

Roku operating system version 10.5 added added a new "Power" item in the "Settings > System" menu for some of the latest Roku models. The new "Auto power savings" item there will put an affected Roku device into a low power standby condition after a period of inactivity, such as when your tv has been turned off for a while. 

Pressing the Home or other Roku control key on your Roku remote (not Power, Volume, or Mute, if you have them, as they act on the TV, not the Roku) should immediately bring the Roku out of standby and back to full operation.  Pulling the Roku's power for a few seconds restores the Roku to full operation as well after the unit starts back up. 

If you have a "Settings > System > Power" menu item, deactivating any power saving options you find under "Auto power savings" will prevent your Roku from going into standby in the first place.