Solving playback issues

[Donk1]

Roku  Express

3930

X00400F9L65V

i have multiple Roku devices that work fine. this is on an old 720 TV. How do I get rid of error code 020? Suggested steps in screen don’t work. I’m told my model doesn’t get Roju support.

[RokuDanny-R]

@Donk1

Thanks for the post.

We would suggest taking a look at the information provided by our Support page here: Fix an HDCP error

Please keep us posted what you find out.

Thanks,
Danny

[Lora]

Your Fix a HDMI fix does not work!

I've tried 4 times, rebooted everything and still the same error code 020

[RokuMary-F]

Hi @Lora,

Thanks for posting in the Roku Community!

If you are still experiencing an issue with an HDCP error after following these steps,  please provide us with the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.

Regards,
Mary