Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Channel Surfer

Existing stick suddenly not recognized

I have 3 streaming sticks in the household.  This morning the one in the living room apparently wasn't recognized by the Roku server.  Had to go through the entire setup procedure as though I had just bought another stick.

What may have caused this?  Is this an early sign that the device barely 2 years old is failing?

0 Kudos
Community Streaming Expert

Re: Existing stick suddenly not recognized

I suspect your "problem" stick merely lost its wifi connection.  Before I replaced an old Western Digital router with a New Asus several months ago, I had to reconnect several times a month even though other devices had no problem connecting.  Since then my connection has been rock solid.

My suspicion is that at least some Rokus do not recover from net instability issues that don't cause problems with other devices.  This possibly could be because the Roku is on all the time while most other devices are only using the wifi connection sporadically.

This has always worked for me to re-establish my Roku net connection when it has been lost or not performing well (if this works for you, it's easier than recovering from a full Factory reset):

    • Restart the router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
    • Restart the Roku to clear its memory. Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System or Settings > System > Power. Again sometimes that's all it takes, if not keep going.
    • Find and connect to your network via Settings > Network > Set up connection.

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X