Solving playback issues

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Error message

On one of my apps I keep getting an error message ”no valid bitrates,” when I play videos in the app.   I have deleted the app and re-loaded, but I still get error. My app account is active and still supported by Roku, and my app confirms that my account is activated.

Any suggestions?

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Community Streaming Expert

Re: Error message

Contact the developer of the app.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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