Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Raypiff
Newbie

Earbuds audio doesn’t work for Disney+

Hi,

When earbuds are plugged in to Roku Ultra remote, no audio plays when viewing the Disney+ channel. The sounds are audible when clicking through the menu within Disney+, but no audio plays for any content. When earbuds are unplugged, audio works fine. This doesn’t happen with any other channel. What needs to be changed?

 

thanks!

0 Kudos