Solving playback issues

[ceojr215]

I have a Sharp Aquos TV and a Polk S1 soundbar. Since connecting my 2024 Roku Ultra occasionally the audio becomes garbled and distorted. I tried all suggestions to resolve the issue. I would hope Roku would have tested the Ultra thoroughly before release but it appears they did not. Time for a class action laxsuit!

[RokuJohnB]

Hey @ceojr215,

Thank you for posting here in the Roku Community!

We want to investigate this problem that you had further. Can you please provide the following information below?

• Is the issue happening on all contents/channels, or is this isolated to 1 content/channel? (Specify)
• Could you elaborate more about the troubleshooting steps you have taken so far?
• When did the issue start?

With detailed information, we will be able to assist you further.

Thanks,
The Roku Community Team