Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Disney plus keeps going into screensaver

Over the last few days when watching Disney plus, the screensaver pops up every 30 minutes or so. What happens is the screen goes black and the Roku Insignia logo floats across the screen ( I have a Roku Insignia T.V.).


I have tried disabling power save mode, tweaking the screen settings, & going into the app settings on Disney plus,  nothing works. This only happens on Disney plus,  nothing else.

0 Kudos
Level 20

Re: Disney plus keeps going into screensaver

Your screensaver may be enabled and set to 30 minutes (Settings/Theme/Screensaver wait time=disable secreensaver)

Otherwise, check for updates (Settings/System/System updates/Check now) and Restart (Settings/System/Power/System restart/Restart).

0 Kudos