Solving playback issues

[MDSmith86]

Model - 9102R - Roku Streambar

Serial # - YL005K499621

Device ID - 2A1195499621

Software - 13.0.0 build 24056-95

Tracker ID - 21-241-325

Deleted and reinstalled, rebooted. 

[Kcnole]

I can confirm that pausing for a few seconds during the ads seems to allow it to continue properly as does exiting during the ad. 

[MDSmith86]

Pausing works, hope they get it fixed. It's just failing to resume from ad insertion. 

[RokuJohnB]

Thanks for the additional information, @MDSmith86!

Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

Your patience and understanding are much appreciated.

Kind regards,
John

[Gaius619]

Model: 9102RW - Roku streambar

Serial number: YL0055726501 (B113A5726501)

SOFTWARE version: 13.0.0 build 24056-95

GC version 11.7.22

Timestamp 2024-06-19T00:46:15Z

• Issue ID 01-244-846

[Fail_Boat]

I’m having the same issue as everybody else. Just wanted to include my issue in order to encourage a swift solution being found.

I can provide my Roku information privately if necessary.

Thanks!

[RokuJharra-Q · Accepted solution]

Hi @Gaius619  @Fail_Boat,

Thank you so much for keeping us in the loop!

We truly appreciate your quick response and the details you provided. We'll pass on your information to the appropriate Roku team for review. We're grateful for your patience and understanding as we work on this. Feel free to contact us if there's anything else on your mind or any other concerns you'd like to raise. We're here to listen, and we're ready to take action!

Warm regards,
Jharra

[Bapsy23]

Same identical issue here. I’ve tried all the solutions mentioned yet none of the rebooting corrected it.  

It’s bothersome that we purchase products intended for streaming, pay for subscription streaming services and cannot even seem to get through one set of ads - which lets face it, none of us want but understand why the exist. Not impressed with Roku or Disney plus —- this doesn’t happen with my Netflix … it doesn’t even happen with Hulu within the same subscription!

[jeffk23]

RIDICULOUS. This has been going on for 4 months get it together Roku

[Womackd]

I am having these same issues, haven't noticed it recently but haven't watched many movies lately. Please tell me there is a fix coming?