I have an ancient Roku 3 (2014) that began having the infamous loud crackling sound noise from my TV speakers a few weeks ago. I have tried two of the solutions posted to no avail (reset and switch to stereo sound rather than automatic). Reset works for a few hours but it's become an annoying daily affair. I also see community suggestions to use a better quality HDMI cable but my cable did not give me any trouble for years, so I doubt whether that's the problem.
Does anyone have any other suggestions to fix this?
It's deeply unfortunate that Roku Support apparently does not address this issue and has eliminated telephone tech support except for billing matters.
If the solution is to buy a new device, I will then give serious consideration to the competition that may provide better support.
By switching out cable, do you mean unplug it and plug right back in or do you mean replace the cable?
If you mean replace the cable, is that because you feel the cable goes bad after many years of working fine? What's the rationale for replacing the cable before I spend money doing so? What type/quality HDMI would your recommend?
I can try another port but, here too, what's the rationale? The port goes bad??
I don't have another TV and, in any case, since it's taken years for this to happen, it might work fine on another TV for years but that would not address fixing the issue on this TV.
I'm just trying to understand what the rationale is behind these recommended steps. Is it to determine whether the problem is with the cable, port or, last but not least, the Roku device itself has gone bad?
To answer your inquiries, yes sometimes ports on TVs go out over time as does applies to HDMI cables. These are all just things we can check to verify in order to reduce the amount of variables that could be affecting your issue.
If those things are not what are causing the issue you are seeing, can you provide more information? Is the issue happening on a specific channel or does it happen across all channels? When did you start seeing this issue occur? In addition, can you provide the serial number of your Roku device?
With more information we will be able to assist you further.
OK, thanks. I'm going to try each step one at a time.
So first, I should mention that the cable does not plug directly into my TV but into a switching device [Kinivo HDMI Switch 4K HDR (3 Port, 4K 30Hz, Auto-Switching, IR Wireless Remote) - Compatible with Roku, PS4, Xbox, Apple TV, Blue-Ray Player, Cable Box] that allows me to switch between Roku and my regular cable TV box. So, I switched the HDMI cable to a different port in the switch and will wait a few days to see whether that helps. There's another cable that leaves the switch.
If that doesn't work, is my next step to get a new cable? What type/quality?
Re your other questions, I did not pay attention to whether crackling happens across all channels and will do so going forward. Issue has been going on for months but in beginning a reset would quiet things down for weeks, so I didn't mind an occasional reset. More recently though, reset is required every day or two which is annoying.
Just an update. I switched ports in network device and that dramatically reduced the frequency of crackling though not completely eliminated. Say, now once every two weeks and seems to go away the next day even without reset. Crackling also occurs only when browsing for shows but not when watching shows.
So, much improved but will see if I need to try next step of getting new HDMI cable. Thanks for advice!
So, it's been awhile mainly due to summer. I'm afraid the crackling is back and frequent again, say every 2-3 days after a reset/reboot of the Roku device. I have followed your earlier suggestions to switch ports that helped for awhile until crackling resumed, so I also replaced the HDMI cable with a brand new one. I still get crackling only when I am not watching a show, thankfully for that but it makes searching for shows with crackling very irritating and forces me to reboot.
Since there are no other ports to switch too and I tried a new cable, what other suggestions do you have?
So, the crackling has returned again very quickly after doing the suggested factory reset. To review, I also am using a different port and replaced the HDMI cable. None of these suggestions have worked and the factory reset was quite time consuming to set up all my channels again.