Solving playback issues

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SmokingJoe
Streaming Star

Connection issues everywhere. Everything is down.

There seems to be a connect issue with Roku. Nothing is loading and when it does, it ends. This is happening with all apps and channels. Wifi is working  fine. 

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RokuEuniceL
Community Moderator
Community Moderator

Re: Connection issues everywhere. Everything is down.

Hi @SmokingJoe,

Greetings from the Roku Community!

We're glad to assist you with your problem with streaming with Roku. We understand that your Wi-Fi is fine. However, restarting the router can fix some Internet connection problems, occasionally improve slow connections, and resolve common wireless issues. Please try to restart your modem and router by unplugging them from the wall outlet and plugging them back in right after. You can also restart your Roku device by doing the same.

Let us know how it goes, and we'll be glad to further assist you.

Kind regards,

Eunice

Eunice L.
Roku Community Moderator
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