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Solving playback issues

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Drittt
Reel Rookie
‎01-24-2021 08:23 PM

Coin Flip Quality?

We were given 2 Roku Express for Christmas.  One works fine, the other routinely freezes video while the audio continues to play.  Soft restart, hard restart, didn't matter.  If i can't rectify this problem, I will have to throw the unit in the recycling.  But what do you want for $25?  Judging by other responders, looks like Roku support will be no help.

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3 REPLIES 3
renojim
Community Streaming Expert
‎01-24-2021 09:43 PM

Re: Coin Flip Quality?

Have you tried swapping the two devices to see if it's really the device or something else?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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makaiguy
Community Streaming Expert
‎01-25-2021 08:07 PM

Re: Coin Flip Quality?

@Drittt wrote:

We were given 2 Roku Express for Christmas.  One works fine, the other routinely freezes video while the audio continues to play.  Soft restart, hard restart, didn't matter.  If i can't rectify this problem, I will have to throw the unit in the recycling.  But what do you want for $25?  Judging by other responders, looks like Roku support will be no help.

Have you tried a Factory Restart to put the problem unit back into out-of-the-box condition and setting it up from scratch again?

Settings > System > Advanced system settings > Factory reset

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Drittt
Reel Rookie
‎01-26-2021 08:58 AM

Re: Coin Flip Quality?

Well, upon further review of the forums, it was suggested that Roku is not robust enough to handle addition of some apps.  I traced my problem to an install of Spotify, which when uninstalled solved the problem.  Everything seems fine now on that device, but its disappointing that I can't use Spotify on it.

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