Solving playback issues

[HappySmiles]

How does one contact the channel developer? Can you provide contact information please?

[AvsGunnar]

CoComelon is distributed by Moonbug Kids.

The contact for CoComelon can be found on their website. https://cocomelon.com/

Contact info seems to be cocomelon@moonbug.com

---

CoComelon is also available on Youtube.  If you navigate to the home channel of CoComelon from within the Youtube channel (moonbug) on your Roku device, you can find Playlists and videos.  Not exactly sure how much you will be interrupted by ads with this method, but at least a temporary method while awaiting response from Moonbug.

https://cocomelon.com/pages/watch

For Youtube, search "Moonbug Cocomelon".

For strictly CoComelon and not other Moonbug content, on Youtube, the page is at https://www.youtube.com/c/CoComelon/playlists

[HappySmiles]

Thank you. We didn’t like YouTube due to the advertisement. At least the Roku channel only has kids advertisement versus and less frequently. I will contact them via this email. 

[Mimi2three]

I am having the same issue and it is not the settings because it is the same at my daughter's house and mine - 2 separate subscriptions and 2 different devices 2 different locations. 

we even removed and reinstalled the "app" and have the issue. if it is the channel how do we go about contacting them? There is no contact information to be found anywhere.

[RokuKariza-D]

Hi @Mimi2three 

Thanks for the post.

Did you restart your Roku device before re-installing CoComelon? That step is crucial when performing troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

Let us know if there's any difference after.

All the best,
Kariza