Solving playback issues

[Memoreno]

I have a Viki subscription through Roku. The CC feature is not working. I've checked my settings on both Roku and Viki, nothing helps. Any suggestions would be appreciated 

[RokuDanny-R]

@Memoreno

Thanks for the post.

Are you able to access closed captioning on other channels or is this issue only occurring with Viki?

With more detailed information, we will be able to assist you further.

Thanks,
Danny