Roku streaming stick Model 3810X running software 9.4.0 build 4200-50. Since the last software update in December, I've noticed that CC has been randomly turned on in some of the channels. They include CBS News, NBC News, and some others that I can't recall now. It happens randomly with live streaming and replay. It happens repeatedly and on replay, it turns back on in each segment.
My default setting which I've checked in settings is always off for CC. Of course, you can press the * button to turn them off when they show up but it's a persistent and annoying problem.
I've reported it to Roku support and CBS although the fact that it happens on more than one channel makes me think it is not a channel problem as much as a software problem.
I did see a few new posts referencing this for CBS News. Just wondering how many are experiencing this?