Solving playback issues

[Rc70]

Tengo internet de Telmex y por lo tanto debo de tener claro video en su sistema

[RokuDanny-R]

@Rc70 

Thanks for the post.

Please be aware that the Roku Community only supports the English language and we had to use Google Translate to understand your inquiry.

Can you please provide more information about the issue you are experiencing? With more details, we will be able to assist you further.

Thanks,
Danny

[Ivypog]

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@RokuDanny-R wrote:

@Rc70 

Thanks for the post.

Please be aware that the Roku Community only supports the English language and we had to use Google Translate to understand your inquiry.

Can you please provide more information about the issue you are experiencing? With more details, we will be able to assist you further.

Thanks,
Danny

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I cant start the claro video channel on my roku tv, I already unistalled and update but it does not want to start or load... I would like to know if you could check the app, since i have more than one month whith this problem. 

[RokuMary-F]

Hi @Ivypog,

Thanks for posting in the Roku Community!

I'd be happy to take a closer look to see how we can help get you up and running.
A few questions here to better understand what you're experiencing: 
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?

Note: Please make sure to restart your Roku device after removing the channel and before adding the channel back to ensure the process is successful.

Please keep us posted and we'll continue assisting you from there!

Best regards,
Mary