Solving playback issues

[ETOca]

I have an active case #4384849 that I reported nearly a month ago. It's been frustrating as I get no status updates and any correspondence I have received is from chat sessions and only an acknowledgement that my ticket has been assigned. My first attempt at reaching support was on 5 May 2021. Then two weeks later, I followed-up with a chat session since I received no confirmation or acknowledgement that my case was assigned or being worked on. A support tech by the name of Pragy PROMISED that he would send me a note with a status immediate after the session just to get me to end the session. Since then, nothing. This streaming stick+ product ceased to function two months after purchase. I am seeking guidance from anyone who has experienced such radio silence and how I can resolve. Thanks in advance.

[makaiguy]

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@ETOca&nb sp;wrote:

I am seeking guidance from anyone who has experienced such radio silence and how I can resolve. Thanks in advance.

I guess it's possible the WiFi radio in your Roku has failed, but if not ...

Here's what has worked for me to re-establish my net connection. I usually have to do this on my most used Roku, a Streaming Stick+, several times a month.

• Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
• Restart the Roku to clear its memory via Settings > System > System restart (for Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
• Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.