Solving playback issues

[C004650]

Turned on my Roku and channels working. Restarted power and reset device, all my channels are gone and won’t load now. Roku is updated. Please help. 

[makaiguy]

@C004650-

These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them can correct problems. (For Roku TV users reading this: if you have "Fast TV start" enabled, turning it off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)

Depending on your Roku model you'll find the "System restart" option under "Settings > System > Power", or on models without a Power option, under "Settings > System".

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

[C004650]

@makaiguy Thank you for the suggestions but I tried both and neither worked. 

[RokuTakashi]

Hi, @C004650 

Thanks for posting here in the Roku Community.

We noticed on your post that you are having issues with your apps not loading, and we'd like to gather further information for us to investigate this issue further. We kindly request you to provide the details below:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• A photo or video clip referring to the issue,

Once we gather the details, our team will work on the issue and investigate it.

We look forward to hearing back your response regarding this matter.

Best wishes,
Kash