Solving playback issues

[milmomUS]

Hello and Good day, I own a Westinghouse Roku tv and as of Sun 8-25-24 Channel 517 hasn't had any audio. It's currently streaming 48 hours. Thank you. 

[RokuTakashi]

Hi, @milmomUS 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for letting us know about the issue you have encountered with Channel 517, and we'd like to take a closer look at the issue so we can help you further. Can you please provide us with the following details below:

• On what specific channel are you accessing the Channel 517 stream? Is this through the Roku Live TV Channel Guide?
• What troubleshooting steps have you taken so far in an attempt to resolve the issue?

With more details you can provide aside from the questions we have asked, we'll be able to understand your concern further, and we can help you address it.

Keep us posted.

Best wishes,
Kash

[makaiguy]

@milmomUS-

Confirmed.  No audio for me either.  Roku Live TV, channel 517, "48 Hours"

Paging Roku employees @RokuAustin, @RokuERey, @RokuMaryEF, and any other moderators for follow up.

[RokuTakashi]

Hi, @makaiguy 

Thanks for confirming this issue to us.

Rest assured that it has been passed along to the appropriate Roku team for this to be addressed.

Best wishes,
Kash