Solving playback issues

[Maydayrae]

Help I paid good money for this unit and it won’t work.

[RokuKariza-D]

Hello @Maydayrae

We're here to help!

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

With more information, we can assist you further.

All the best,
Kariza

[Maydayrae]

You click on a streaming app and it starts to open then goes back to home page.  I have done everything your community has said to do and it still goes back to home page.  

[RokuKariza-D]

@Maydayrae

Thanks for the reply.

Does the issue only occur on a specific channel or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > System restart > Restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes!

All the best,
Kariza

[Maydayrae]

This happens on Apple TV, Netflix, Disney +, even the Roku sound check for the sound bar, woofer, speakers, etc. Basically all of them.  The funny thing is this just started a couple of weeks ago.

[RokuDanny-R]

@Maydayrae

Thanks for the post.

If you are still unable to resolve the issue, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny