Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Sophia2
Newbie

Can’t return Roku broken on arrival

My Sn: is 213182352060. My Roku came out of the box with a broken and bent power cord and I can’t initiate a return. Whenever I try and submit one it says the serial number is invalid. I scanned the qr code and I triple checked the serial number but it won’t accept it.

0 Kudos
2 REPLIES 2
renojim
Community Streaming Expert

Re: Can’t return Roku broken on arrival

Did you buy it from Roku or someone else?  If Roku, perhaps @RokuDanny-R , @RokuMary-F , or @RokuKariza-D can help.  If not Roku, return it to where you got it.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
RokuMary-F
Community Moderator
Community Moderator

Re: Can’t return Roku broken on arrival

Hi @Sophia2,

Thanks for reaching out to the Roku community!

I have passed along your information to our Support team. They will follow up and assist you.
Please let us know if there's anything else we can help you with.


Best regards,
Mary