Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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BMATR
Level 7

Can’t play Starz on Roku.

I can access Starz on Roku but am unable to play any movies. I push the Play button and it just says ‘Loading…’ then that display then read ‘Play’

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1 REPLY 1
RokuKariza-D
Roku Employee
Roku Employee

Re: Can’t play Starz on Roku.

Hi @BMATR

Thanks for the post.

Does the issue only occur on a specific channel or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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