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KW7
Reel Rookie

CBC Gem Livestream Failure

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Why would one television out of three suddenly stop streaming CBC Gem Livestream shows?  It says error 0, but I can’t find out what that is. 

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RokuJohnB
Community Moderator
Community Moderator

Re: CBC Gem Livestream Failure

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Hi @KW7,

Thank you for posting here in the Roku Community!

We understand you're having trouble accessing the CBC Gem live-stream show since you are getting an error code 0. We're happy to assist you further. Please try these troubleshooting steps below:

  • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  • Restart your Roku device: Press home on your Roku remote, select settings, select system, select power, and system restart. (If you do not see a Powersubmenu, skip to the next step.)
  • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

We hope this helps.

Best regards,
John

John
Roku Community Moderator

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RokuJohnB
Community Moderator
Community Moderator

Re: CBC Gem Livestream Failure

Jump to solution

Hi @KW7,

Thank you for posting here in the Roku Community!

We understand you're having trouble accessing the CBC Gem live-stream show since you are getting an error code 0. We're happy to assist you further. Please try these troubleshooting steps below:

  • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  • Restart your Roku device: Press home on your Roku remote, select settings, select system, select power, and system restart. (If you do not see a Powersubmenu, skip to the next step.)
  • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

We hope this helps.

Best regards,
John

John
Roku Community Moderator
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