Solving playback issues

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Roscrewd
Newbie

CANNOT ACCESS ENABLE PLAYBACK DEBUGGING --- PLEASE HELP !!!!

Hello and Happy New Year,

I am trying to troubleshoot the Funimation channel on my Roku :

Model 3920X – Roku Premiere
Software Version 10.5.0 Build 4208-91

Their tech support emailed me and asked me to do this :

• We will also need your connection speed information as provided by the Roku Debugger. To turn on the Roku Video Playback Debugger:

o Exit to the home screen.

o On the remote, push Home 5 times, then Rewind 3 times, and then Fast Forward 2 times.

o Select "Enable Playback Debugging".

 I have tried this over and over and over and cannot get it to work !!

 I can access ALL KINDS of other special menus using other key combos I found at this link :
 SECRET MENUS ON YOUR ROKU ,  but not the one I actually need.

 Is there some other way to access or enable the playback debugging feature?

 If someone out there knows how please help.






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renojim
Community Streaming Expert

Re: CANNOT ACCESS ENABLE PLAYBACK DEBUGGING --- PLEASE HELP !!!!

It would appear they removed that screen.  The other settings there used to limit stream speed, but they haven't been useful for quite a while now.  I guess they just dumped the whole screen.

Roku Community Streaming Expert

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