Solving playback issues

[Matt_V]

Starting about 1 month ago local broadcast channels only on Spectrum TV app have been buffering frequently during the show. The show picks where it left off after buffering. I'm not missing anything but it's Irritating. I've called Spectrum several times. They have tried different things each time and had me replace the router. No difference. I'm not experiencing this problem while watching on my phone using the wifi. Any suggestions?

[RokuJohnB]

Hi @Matt_V,

A warm welcome here in the Roku Community, and thanks for posting!

We understand you're having a problem with the Spectrum TV app since it is buffering during a show. Help is here. Please follow these troubleshooting steps below:

• Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
• Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
• Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add a channel.

Let us know how it works.

All the best,

John