Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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JMott
Level 7

Buffering issue on OS 11.5

We are also having buffering issues since the software update of 11.5. What needs to be done to get the Roku to work properly again? 

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1 REPLY 1
RokuDanny-R
Roku Employee
Roku Employee

Re: Latest software update(11.5)

@JMott

Thanks for the post.

Can you please provide more information regarding the issue you are experiencing? What are the steps to reproduce the issue you are experiencing? Who is your ISP (internet service provider)? Have you tried rebooting your wireless network to see if that helps the issue? In addition, have you tried changing the wireless network channel to see if you are experiencing the same issue?

Please keep us posted what you find out and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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