Solving playback issues

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Bt Sport Error VC011 & Stuttering

Hi, I have just bought my second Roku 4k stick and it recognises the Bt Ultimate playback, however when I select 'play' I get a #BT Sport VC011 error message

The only way I can get it to play is by downscaling the Roku screen settings to 1080p? Any idea why? My TV is an LG 4k.

I have just moved house where i could only get 36mbps and the Roku worked fine there.

I am howevrr able to playback 4k content on my other 4k stick on a different 4k TV although the picture stutters. 

My new house is on a full fibre upto 500mbs broadband package. 

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