Solving playback issues

[RokuJohnB]

Hi @DrPaS,

Greetings from the Roku Community, and thanks for letting us know!

We will be more than happy to investigate further this issue that you're having with the BritBox channel. Can you please provide the following information below?

• How are you trying to access your BritBox channel? Is it on a standalone channel or through The Roku Channel?
• Please ensure that you are using the correct email address that has been linked to your Roku device. 

We look forward to hearing from you soon.

Thanks,
John

[Blanche3]

Just read an article that britbox is being canceled in the U.S. as of April 30,2024. All these answers they're giving are BS. Don't know why Roku is hiding it. I've just spent an hour trying to subscribe and jump through all the goofy hoops suggested in these replies. Hope they're having fun laughing at us for doing everything they've suggested to do. At least they could have ended one bogus suggestion to stand on your head in a corner and whistle dixie to let us in on the joke. 

[Blanche3]

Why don't you just be honest that britbox is being canceled in the US as of April 30,2024? Hope making people jump through useless hoops is amusing. 

[RokuElmer-H]

Hi, Community User!

Thank you for reporting this issue to the Roku Community!

We can assure you that Britbox US customers are not affected by the removal of Britbox UK as the two apps are separate. Only customers in the UK are affected by the removal.

Unfortunately, Britbox UK is no longer available in the UK. However, you can still access Britbox UK content on ITVX Hub. Learn more at Channeltag: Britbox.

All the best,
Elmer