Help

Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Leddy
Reel Rookie
‎01-26-2022 08:05 PM

Brand new! Worked for 15 minutes. Now won’t turn on and gets extremely hot. No light on stick

Brand new. Finished setup, then it shut down! Now will not power up, and stick gets very hot within 2 minutes of plugging it in. I’m using wall outlet. Not USB on television. Help!?!! Not extremely technically smart. 

0 Kudos
Reply
2 REPLIES 2
AvsGunnar
Community Streaming Expert
‎01-26-2022 08:42 PM

Re: Brand new! Worked for 15 minutes. Now won’t turn on and gets extremely hot. No light on stick

@Leddy 

The devices run a bit warm, but if it is actually hot, may just be a defective device or power supply. (Especially if it is remaining hot and won't turn on.)

Either return it to the place of purchase or return to Roku under warranty. (https://support.roku.com/article/208757058)

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

0 Kudos
Reply
Leddy
Reel Rookie
‎01-27-2022 05:38 AM

Re: Brand new! Worked for 15 minutes. Now won’t turn on and gets extremely hot. No light on stick

Thank you very much for your reply. I’ll return device and hopefully have better luck with another one. Take care and stay safe out there! 😁

0 Kudos
Reply