Solving playback issues

[Cortneylynn]

I believe I have a Roku express plus but we recently moved and now I’ve tried to factory reset it and everything and it’s just a bouncing logo. It’ll go off then come right back on to a bouncing logo it does it repeatedly. I’ve tried resetting it but nothing has made it stop. I’m completely over it someone please help

[RokuKariza-D]

Hello @Cortneylynn

Thanks for reaching out here in the Community.

Could you tell us how your Roku device is powered? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

Please keep us posted!

All the best,
Kariza