Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Pita13777
Level 7

Blacked out screen

When powered on, my roku tv has a blacked out screen. I have done a factory reset by paper clip in the power board and nothing has fixed it. Customer service is closed on the wknds... anyone help?

7 REPLIES 7
Srgarcia6
Level 7

Re: Blacked out screen

Did you get this resolved I’m having same problem do I take it back bought it 2 months ago? 

Antmou
Level 8

Re: Blacked out screen

Same sonce today o have a black screen. The factory reset fixes it but i have to do it each time i want ot watch it.....

please fix your s...t

0 Kudos
90901
Level 7

Blackout screen with sound

Please help just bought the TV and it went black screen on me but I have sound can I have a technician come and look at it or can I take it back to the store I only have Manufacturing warranty

0 Kudos
renojim
Community Streaming Expert

Re: Blackout screen with sound

@90901, Roku doesn't make the TVs.  For a problem like you're describing you have to contact the manufacturer (e.g., TCL, Sharp, onn, etc.).

Where can I get support for my Roku TV™? | Official Roku Support

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
BBear
Level 7

Re: Blackout screen with sound

My TV works without Roku. I get picture when I enter an app, but when I go to play a show I either get black scree with sound or I get playback unavailable try again later.

 

Any suggestions? 

0 Kudos
KSron
Level 7

Re: Blackout screen with sound

I’m having same issues on both my Rokus

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Blackout screen with sound

@BBear @KSron

Thanks for the posts.

Can you please clarify the issue you are experiencing? What devices are connected to your TV and what are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos