Solving playback issues

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Micheel_1
Newbie

Black screen with audiobooks a RCA 70” 4K tv please help

Have a 70” RCA 4K roku it has a black screen with audio I’ve tried the code the Unplugging all the little quick fixes but still no video this tv is not a year old didn’t want to try the reset due to losing apps tht are installed tht will have to pay for if lose them and reinstall

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1 REPLY 1
StreamerUser
Roku Guru

Re: Black screen with audiobooks a RCA 70” 4K tv please help

Go ahead and do the Factory Reset - all your apps will be auto reinstalled though you will have to re-login/re-activate them (apps are account associated)

If the Factory Reset doesnt address the issue, contact RCA since its within warranty:

https://www.rca.com/us_en/television-4-us-en/customer-support-396-us-en

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