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Yfcdgv
Level 7
‎09-19-2021 02:16 PM

Black screen on Ultra reboot

TV is set to HDMI 1 and thats fine. The top of the screen says Roku HDMI 1 so the TV knows a Roku is connected, but the screen is black and no sound.   Rebooted the Roku Ultra for over a minute multiple times (yes, the power indicator is on).  Replaced HDMI cable.  Nothing.  Any ideas?   It’s only a couple years old.  #rokuultra #blackscreen

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Yfcdgv
Level 7
‎09-19-2021 04:55 PM

Re: Black screen on Ultra reboot

I may have found the issue.  Faulty surge protector.  Maybe

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makaiguy
Community Streaming Expert
‎09-20-2021 11:06 AM

Re: Black screen on Ultra reboot

@Yfcdgv wrote:

The top of the screen says Roku HDMI 1 so the TV knows a Roku is connected,

That display may not necessarily mean the tv senses a Roku is connected to HDMI 1.  If you've named HDMI 1 as "Roku" in the tv's configuration, it may just show the same thing whether there is a Roku connected or not.

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I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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