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Solving playback issues

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Chassity
Newbie
‎11-22-2021 08:13 PM

Black screen but I have sound

I Haven’t Had This tv a year and I can’t see the picture but I have sound 

 

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RokuMary-F
Retired Moderator
‎11-23-2021 11:40 AM

Re: Black screen but I have sound

Hi @Chassity,

Thanks for reaching out to the Roku community!

I'd be happy to take a closer look to see how we can help get you up and running.

Does the issue only occur on a specific channel or all channels on your Roku device?

If you are having an issue with your Roku TV screen going black but can still hear the audio, as a first step, try unplugging your device for a 5-10 minutes then plugging the Roku TV back resolves the issue.

Please try doing this and see if it helps with what you're experiencing.

Many thanks,
Mary

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