Solving playback issues

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Black image while playing, but not on menus

Hi! So this afternoon while attempting to play cocomelon for my toddle on youtube something weird happened, after pressing play the video goes to black saturation. If i go back to the menu its normal colors nothing looks wrong. At first i thought it was youtube so i exited and went to netflix just to encounter the same issue, reseted everything, uninstalled, re installed, checked for updates and no luck! I was watching it last night and this morning without no issues. 

thanks for the help! Hope i explained myseld. 

i have a roku tv

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Roku Guru

Re: Black image while playing, but not on menus

Your Roku TV may have updated to OS11 (or the most recent build from an earlier build), and that may be the source of the issue.

You say you "reset everything", but its not clear what that specifically includes.

When reinstalling an app, it MUST be done in the following order:

1) Remove app

2) RESTART Roku <-- Must be done here

3) Reinstall app


1) Restart Roku TV:  Settings/System/Power/System restart/Restart - try again

2) While streaming anything, pull the AC power cord for 3-5 minutes - try again


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