Solving playback issues

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Reel Rookie

Bass blown after a few days. Just got a stream bar. Hey roku No cool

So initially super happy w the stream bar until after only a few uses the bass on the right side started making the worst sounds while anything with even a small amount of bass. From what I have seen in other posts it’s a very common issue. So can I get some help here roku. Recall? Refund? Replace? 

m - 9102 r

ser - yloofk099399

soft - 10.50 build 4210-95

d - 2a118f099399