Solving playback issues

[HighSierraYeti]

I do not have limitations on my data. I intentionally leave my TV on for the period of time I’m away so my dogs can have some noise to distract them from other things. When I first turned off the bandwidth saver, the tv and the Roku app stayed on. Now, even though the bandwidth saver is still set to off, I come home after 3 hours and the tv and roku box are off???

I want it to stay on 24/7 unless I choose to shut it off… how???

[makaiguy]

@HighSierraYeti-

What channel are you leaving on for your dogs?  Some channels have their own "are you still watching" features.

[HighSierraYeti]

It’s Roku’s streaming app and I just chose 30 Rock. That first day 30 Rock was playing all the way to episode 13 through the day, after that I only get about 4-5 before it shuts off. When I get home it’s all off.

[RokuKariza-D]

Hey @HighSierraYeti

Thanks for letting us know about the issue you're experiencing.

Please provide us with the following information for further investigation:

1. Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
2. Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
3. Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
4. Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.

All the best,
Kariza