Help

Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Austyn94
Newbie
‎01-12-2022 09:30 PM

Bad top screen tearing sanyo Roku 55

Recently bought the TV within a year been having past two days top screen tearing where I can see the bottom of the screen popping up on the top I've changed the HDMI cord changed inputs and factory resets still having the same problem

0 Kudos
Reply
1 REPLY 1
makaiguy
Community Streaming Expert
‎01-13-2022 05:28 AM

Re: Bad top screen tearing sanyo Roku 55

A number of TV manufacturers license Roku technology for inclusion in some set models and market them as "Roku TVs".   Roku doesn't manufacture "Roku TV" sets, it only supplies the Roku operating system.  

This sounds like a hardware issue that needs to be referred to the manufacturer of the set.

Roku TV Manufacturer Support Contacts: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
Reply