Just bought a Roku Express yesterday and the audio is constantly cutting in and out. Have tried to restart, reset, and change the audio settings. Nothing seems to be fixing it. The problem started as soon as it was set up.
Does the audio issue only occur on a specific channel/content or across other channels installed on your Roku device? Are you using an A/V receiver or soundbar with your Roku player setup? If so, what is the make/model of that unit?
The issue occurs on every channel. It’s just hooked up through the TV audio. I tried to unplug everything and plug it back in again, after that the video wasn’t working, so I did a factory reset on it and that worked for maybe 20 mins and then it started cutting out with the audio again.
We are having the same issue with the audio cutting in and out. We have a Roku Express 4K plugged into a Panasonic Hi Def Plasma TV. We get sound from the TV speakers. The sound will intermittently cut out for about 5 seconds and then comes back, insync with the video. If we want to hear what we missed, we back up the recording 15 seconds, and the replay works perfectly. This happens a couple of times an hour. How do we fix this?
Can you please provide more information about the issue you are experiencing:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
With more specific information, we will be able to assist you further.